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HOOGResearch & Advisory

Consumer & Retail

Consumer Brand Health Study

Measuring brand performance across the funnel against competitors and identifying the perceptions that drive consideration.

Example engagement
Client
Consumer brand in a competitive category
Industry
Consumer & Retail
Geography
India (multi-region)
Duration
6 weeks
Capabilities
Customer & Consumer Insights, Strategy Advisory

Research design at a glance

How the work is structured

India (multi-region) · 6 weeks

  1. 1

    Qualitative exploration

    Consumer FGDs to identify category language and attributes.

  2. 2

    Quantitative survey

    Online survey with regional and demographic quotas.

  3. 3

    Funnel analysis

    Conversion analysis across funnel stages versus competitors.

  4. 4

    Driver modelling

    Attribute importance versus performance mapping.

Qualitative depth

Interviews, groups & observation

  • FGDs~6

Quantitative scale

Surveys, audits & measurement

  • Survey respondents~2,000

Sample sizes are indicative of a typical design for this type of question; real engagements are scoped to the decision.

01

Client context

A consumer brand operating in a competitive category wanted an independent view of brand health across regions.

02

Business challenge

Sales data showed regional variation, but the team lacked a consistent measure of awareness, consideration and brand perception.

03

Research objective & questions

Measure brand performance across the funnel versus competitors and identify the perceptions that drive consideration.

  • How does the brand perform on awareness, consideration, preference and advocacy?
  • Which brand attributes drive consideration in the category?
  • How do perceptions differ by region and demographic?
  • Where are the largest funnel drop-offs versus competitors?

04

Methodology & approach

Qualitative exploration
Consumer FGDs to identify category language and attributes.
Quantitative survey
Online survey with regional and demographic quotas.
Funnel analysis
Conversion analysis across funnel stages versus competitors.
Driver modelling
Attribute importance versus performance mapping.

05

Sample & geography

  • 6 FGDs
  • ~2,000 survey respondents
  • Geography — India (multi-region)

06

Key findings

  • Awareness was broadly comparable to competitors, but conversion to consideration lagged.
  • Quality perceptions were strong; relevance to younger consumers was weaker.
  • Regional differences reflected distribution availability as much as brand perception.

07

Business implications

  • Focus communication on relevance and usage occasions rather than awareness.
  • Address distribution gaps in underperforming regions.
  • Establish a recurring tracker to measure change.

08

Outcome

A brand health baseline, driver map and recommended tracking framework.

Example engagement — Shows how Hoog approaches this type of question. Not a specific client project. Findings are directional.

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